Case Study #1 — AI Contact Center Summarization & Sentiment
Industry: Healthcare / Insurance
🔹 Client Challenge
Extremely long call documentation time → burdened agents → reduced satisfaction.
🔹 AI/ML Solution Delivered
- Speech-to-text NLP pipeline for live call transcription
- Automatic wrap-up summaries + next best action
- Sentiment classification → escalation routing
🔹 Business Outcomes
KPI | Result |
Handle Time | –32% |
Agent Productivity | +27% |
Member Satisfaction | +18% |
🔹 Tech Stack
OpenAI Whisper, Azure Cognitive Services, Salesforce Service Cloud
“Our agents can focus on care — AI handles the admin work.”
Case Study #2 — Shipment ETA Prediction for Logistics
Industry: Transport / Courier
🔹 Challenge
Inaccurate delivery ETAs → unhappy customers + SLA penalties.
🔹 Solution
LSTM model using GPS + weather + traffic + hub scans
Predictive ETA for each stop
Delay alerts + dynamic routing
🔹 Impact
KPI | Result |
SLA compliance | +22% |
Customer escalations | –37% |
Failed deliveries | –19% |
Case Study #3 — Freight ETA Prediction + Route Optimization
Industry: Logistics & Supply Chain
Scale: 35,000 shipments/day
🔹 Problem
Freight ETAs updated manually → incorrect routing → SLA violations
🔹 AI Design
Graph Neural Networks for route dependency
LSTM using geo-coordinates, traffic, hub delays
Real-time ETA adjustment + cost-optimized routing
🔹 Architecture
GPS IoT → Kafka Stream → Prediction API → TMS → Driver App
🔹 Challenges Solved
GPS noise & dropped signals (Kalman filter)
Edge caching → offline-proof predictions
Latency < 0.5s optimum
🔹 Results
KPI | Result |
SLA compliance | +27% |
Miles driven | –13% |
Failed deliveries | –17% |
“AI reduced cost and delivered smiles on time.”
Case Study #4 — Shipping Containers Lost or Misrouted
Industry: Port Logistics
🧩 Customer Problems
✖ Containers misplaced; $1–3M/month recovery cost
✖ Manual tracking → 3–5 day delays
✖ SLA penalties from shipping lines
✔ AI/ML Solution
RFID + CV tracking for real-time yard visibility
Graph-based route anomaly detection
Auto-alerts for deviation & predicted delays
📈 Results
KPI | Result |
Container misroutes | –57% |
Locate & retrieve time | 18 hrs → 30 mins |
SLA penalties | –41% |